Communication Skills Quotes

As Americans, we typically move full steam ahead without much regard to mindfulness or thoughtful reflection, often to one’s own detriment. Yet it is that same propensity for bold action which makes fulfilling the American Dream possible—where an immigrant can come to our country with nothing and achieve extraordinary things.

~ Susan C. Young

Although it may serve you well, any strength or skill which is overused can become a limitation when it forces you to constantly be moving and looking for the next best thing. Distractions, interruptions, and incessantly chasing after the next golden ring can become the norm.

~ Susan C. Young

Your encounters will be more successful when you slow down, pay attention, and become more mindfully aware of the world around you. Heightening your awareness in your social, situational, contextual, orientational, and cultural scenarios will improve your agility as you adapt to new social settings.

~ Susan C. Young

With your mind alert and your eyes wide open, you will be better able to assess your space and your place for optimizing exchanges and your communication impressions.

~ Susan C. Young

Becoming more socially aware involves greater understanding of the dynamics of social interactions to assure you achieve harmonious outcomes.

~ Susan C. Young

When you are socially aware, you will realize whether you are forcing yourself into a conversation or have actually been invited to participate.

~ Susan C. Young

Sometimes you must earn the right to be included. Otherwise, you may appear awkward or pushy.

~ Susan C. Young

When a person is focused completely on self it is nearly impossible to be mindful of others at the same time. That is a contradiction for healthy communication, networking, and relationship building.

~ Susan C. Young

Sometimes it is better to refrain from engaging in conversation because making no impression is better than making a bad impression.

~ Susan C. Young

When people can't give anything and are only there for themselves, why should others use their time and energy to get involved? There's no benefit.

~ Susan C. Young

Do you attend networking events to give out as many cards as possible or is it your intention to deliver something of value? When you are busy charging ahead with your own agenda, you're not meeting the needs of anyone but yourself—and it's obvious!

~ Susan C. Young

At a Chamber of Commerce networking breakfast, two of my friends and I were standing in a circle talking. A stranger approached, interrupted our little reunion, and gave each of us her card. She then began talking about herself and her business without a hint of social awareness, or care about her interruption. She even had the tactless gall to ask us for referrals. When she left our small circle, we looked at each other and laughed, “What was that?

~ Susan C. Young

Situational awareness enables you to observe your periphery with a clear vision and emotional foresight, which may inevitably keep you socially, physically, or professionally out of harm's way. Connect the dots.

~ Susan C. Young

When you enter a room, a social situation, or a business meeting, be mindful of cues; read between the lines to better understand people and events. What do these things tell you?

~ Susan C. Young

How do you know when to advance the conversation or when there's something still unresolved? When you are situationally aware, you watch the body language and notice the cues that are given to you. Listening and observing are being mindful in the best sense of the word.

~ Susan C. Young

Being “appropriate” means being suitable, fitting, relevant, or proper in a situation. What may be appropriate in one circumstance can be terribly inappropriate in another. How does one discern? Sometimes it is simply a matter of maturity and experience.

~ Susan C. Young

Contextual awareness represents a continuum of behaviors, which illustrates how and why groups of people unite or divide among cultures.

~ Susan C. Young

When you have orientational awareness, your perceptions and impressions are based on location and proximity. Orientation may imply hierarchy, position, and prestige, or be the result of habits, traditions, and perceptions.

~ Susan C. Young

In America, when a man walks in front of a woman it may imply that they are not equals and he is exerting dominance over her, or being arrogant and rude. In a different culture, however, it may be presumed that he is someone worthy of profound respect and is protecting her by going first.

~ Susan C. Young

On a recent business trip, I reunited with a friend I had not seen in twenty years. After having a lovely lunch meeting, we came out of the restaurant to walk towards the parking lot. He automatically moved me to the inside of the sidewalk as he walked along the curbside. His orientational awareness illustrated a chivalrous gesture of protection and respect which impressed me greatly.

~ Susan C. Young

Our cultural lens is so much a part of us that we are not even aware of how obvious it is to others. Like the nose on your face, you may forget that it is there, but everyone else sees it. I can’t look at you and not see your nose.

~ Susan C. Young

Presenting “Mix, Mingle & Glow” in a social context is a lovely way to describe how you can make a great first impression by taking the initiative to help other people shine. Think of the times when you have attended an event where there were a lot of people.

~ Susan C. Young

ASK YOURSELF: Do you remember a gracious hostess, an engaging guest, or someone who worked the room like a honey bee in a flower garden? They would glide from one person to the next, spreading good will and cheer, being the glue that brought everyone together with ease.

~ Susan C. Young

Hostess with the Mostest“Think of a time when you have had a party in your home or had friends over for dinner. Didn’t you want to make sure they were nurtured, cared for, and well-taken care of? Didn’t you want your guests to interact with each other and enjoy the experience so they would remember it fondly?

~ Susan C. Young

In his book, Networking is a Contact Sport, Joe Sweeney advises that when you attend networking events, act as if it is your party and you are the host or hostess. By doing this, you will help others be at ease and demonstrate a heart of service and generosity.

~ Susan C. Young

Inversely, when you are in a small group of people or friends and you don’t make the effort to speak to everyone, it may be considered as rude. Rather than run the risk of people feeling neglected or dismissed, make the effort to Mix, Mingle, and Glow . . .

~ Susan C. Young

Mix• Be situationally aware and pay attention to the people in the room. • Introduce guests or help strike up a conversation. • Be the one who takes the initiative and makes and effort to “work the room.”• Make eye contact and acknowledge others with a smile and friendly gestures.• Greet people as they arrive, even if it is not your expected role.• Spot the people who may be first timers or guests and help them feel more welcomed and embraced.

~ Susan C. Young

Mingle• Be the connector—introduce people to each other who may not otherwise connect.• Be a conversation fire starter; point out what people have in common as you are introducing them.• Seek out the folks who may appear to be shy, or awkward, or wallflowers. Find ways to build trust and comfort. Engage them with a kind word to pull them out of their shell.• Arrive early and stay late; connect with people before and after your event.• Stretch beyond your comfort zone to speak with, sit with, and start conversations with people whom you do not know.• Offer to refill someone’s drink or clear their plate.• Encourage introductions: “There is someone whom I would love for you to meet . . .

~ Susan C. Young

You’re Not AloneWhen I was speaking to thousands of teenagers a year, I interviewed my niece Sarah Jane, who was a high school student at the time. I asked, “What do you think would be helpful for kids to know that would make a difference in their lives.” She said, “I was terrified, but I put on a happy face so that no one else would know. What I didn’t realize is that everyone else was as scared as I was. Knowing others may feel the same way as you can make social situations feel less awkward. When approaching new people, find ways to put those at ease who might be reluctant to approach us otherwise. Where Can You Begin to Mix, Mingle & Glow?

~ Susan C. Young

Glow What can you do and how can you be in order to bring out the best in others and truly help them shine?• Be complimentary; say something nice.• Be a great listener and make them feel like you are hanging on every word.• Create enthusiasm and anticipation for the person they are getting ready to meet.• Act as you have personally invited them to the party and help ensure they have a wonderful time.• Give people an experience, not just a conversation

~ Susan C. Young

BE HERE NOWDo you feel fully present and engaged in the way you live your life? Do you immerse yourself in the moment or do you strive and struggle as you negotiate the distractions of our modern world? It’s easy to have blind spots regarding how you are showing up for life when you are consistently bombarded with distractions, commitments, and personal preoccupations, isn’t it?

~ Susan C. Young

Your life is happening in the NOW, yet the present moment is often squandered by your thinking about what has happened in the past or may happen in the future.

~ Susan C. Young

When you are off somewhere else people notice. Have you found yourself in conversations in which you’re so concerned about what you are going to say next, that you don’t even hear what the other person is saying? Guilty as charged, right?

~ Susan C. Young

A lack of engagement sends the message that you may not care, are not interested, are too busy, or that the other person does not matter to you. Even though this is rarely your intention, it can happen when you’re not being mindful and deliberate to connect in the moment.

~ Susan C. Young

Being 100 percent in the moment and focusing on the person you’re with is one of the finest compliments you can offer. One of the most respectful and considerate things you can do for another is to truly be with them in the here and now.

~ Susan C. Young

Employee Engagement“Employee Engagement” has become a very hot topic in recent years. The escalating statistics for disengagement are alarming. In 2015, the Gallup Polls’ “The State of the American Workforce” survey found that only 32.5 percent of the U.S. Workforce is engaged and committed where they work, and 54 percent say they would consider leaving their companies if they could receive a 20 percent raise elsewhere. Disengagement not only lowers performance, morale, and productivity, but it’s costing employers billions of dollars a year. It's a growing problem, which has many companies baffled.

~ Susan C. Young

Why is this disengagement epidemic becoming the new norm? A few reasons I have witnessed in speaking with companies across the country include . . .• Information overload• Distractions• Stress/overwhelmed• Apathy/detachment• Short attention span• Fear, worry, anxiety• Rapidly changing technology• Entitlement• Poor leadership• Preoccupation• Social media• Interruptions• Multitasking• Budget cuts• Exhaustion• Boredom• Conflict• Social insecurity• Lack of longevityThese challenges not only create separation and work dysfunction, but we are seeing it happen in relationships and personal interactions.

~ Susan C. Young

When you are fully present and engaged in your workplace, you will demonstrate that you care about the success of your organization, are a team player, have a can-do attitude, and will go the extra mile to fulfill and exceed expectations.

~ Susan C. Young

11 Ways to Be More Engaged 1. Care about others.2. Be 100 percent in the moment. 3. Keep focus on the person you are serving. 4. Try to get involved, engaged, and interactive.5. Show interest in what matters to other people by listening, acknowledging, and responding.6. Arrive in the moment anticipating creating a valuable interaction for yourself and others.7. Move towards the things that inspire you and provide a sense of joy and connection.8. Reconnect with the essence of yourself and be grounded in that essential relationship.9. Maintain eye contact and deliver the non-verbal cues that you are fully with the other person.10. Limit distractions— close the door, silence your phone, hold calls, put tasks aside, etc.11. Show up to the moment being your best and giving your best.

~ Susan C. Young

Just be Nice. Nice—this little word has a big meaning. Use it generously. Being nice helps people feel emotionally safe, allowing for more authentic, trusting, and happy interactions.

~ Susan C. Young