At least in Russia, you cannot just go and tap into someone's phone conversation without a warrant issued by court. That's more or less the way a civilized society should go about fighting terrorism.

~ Vladimir Putin

Vladimir Putin Conversation You Terrorism

The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company's products and brand in real time. Companies need to join the conversation.

~ Marc Benioff

Marc Benioff Time Conversation Company