Danielle Ofri said this quote

“ Suddenly, I was plunged back into an avid learning environment, starting at the bottom and working my way painstakingly up the mountain. The thrill of learning and accomplishing stimulated me so much that the work was pleasurable. ”

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The very fact that these doctors continuing to be doctors--highly successful ones--despite their errors and their accompanying assaults on their self-definion would itself be a potent lesson to the students and interns. It is possible to hold one's head up after an error, to admit that errors are part and parcel of human existence, even in medicine. It is possible to see the error as an aspect of oneself, not the defining characteristic of oneself.

~ Danielle Ofri

Danielle Ofri Courage Errors Medicine

How the sadness is handled by the physician has a powerful impact on the medical care received by the patients. If the grief is relentlessly suppressed--as in Eva's experience during residency--the result can be a numb physician who is unable to invest in a new patient. This lack of investment can lead to rote medical care--impersonal at best, shoddy at worst. At the other end of the spectrum is the doctor who is inundated with grief and can't function because of the overwhelming sorrow. Burnout is significant in both these cases, and that erodes the quality of medical care.

~ Danielle Ofri

Danielle Ofri Empathy Grief Loss Medicine Mourning

Grief ate at these doctors, distracting them from both their families and their patients. Many reported withdrawing from emotional involvement with their patients and that their patients had noticed they weren't fully present.

~ Danielle Ofri

Danielle Ofri Death And Dying Empathy Grief Medicine

Empathy--the ability to identify with someone else's suffering--is certainly a prerequisite for a genuine apology.

~ Danielle Ofri

Danielle Ofri Apology Empathy Medicine