“ Constant, gentle pressure is my preferred technique for leadership, guidance, and coaching. ”
It's the job of any business owner to be clear about the company's nonnegotiable core values. They're the riverbanks that help guide us as we refine and improve on performance and excellence. A lack of riverbanks creates estuaries and cloudy waters that are confusing to navigate. I want a crystal-clear, swiftly flowing stream.
~ Danny Meyer
Restaurants are like kids. You hope you understand their innate gifts, and then you let them realize their aspirations.
Museums are like sports stadiums, hotels and hospitals: they are in the category of captive-audience dining.
Restaurants and chefs have become followed by such a broad swath of the public, in a way that used to be reserved for sports stars, movie stars, and theater actors. Restaurants are in the firmament of today's common culture.
