Elizabeth Gaskell said this quote
“ He had tenderness in his heart — ‘a soft place,’ as Nicholas Higgins called it; but he had some pride in concealing it; he kept it very sacred and safe, and was jealous of every circumstance that tried to gain admission. But if he dreaded exposure of his tenderness, he was equally desirous that all men should recognize his justice; and he felt that he had been unjust, in giving so scornful a hearing to anyone who had waited, with humble patience, for five hours, to speak to him. ”