Lynn Good said this quote
“ If you feel like there is going to be an emotional reaction that won't be helpful to resolve the situation, anger or other things, disarm the situation in some way, and you can use different techniques to do that. ”
“ If you feel like there is going to be an emotional reaction that won't be helpful to resolve the situation, anger or other things, disarm the situation in some way, and you can use different techniques to do that. ”