Melina Marchetta said this quote
“ What about the contacts your mum had?” his dad asked.“I rang and spoke to four very polite computers who gave me all these options and then cut out on me. Then I tried the post office, because they were advertising, and I spoke to another computer. Very rude, that one. Don’t think it recognized ‘Are you shitting me?’ as an option.”“You know why that is?”“Why is that, Dominic?” Tom had asked drolly, because he knew he was going to be told why.“Because we don’t live in a society anymore, Tom. We live in an economy. We’re not citizens. We’re customers. That’s what this government’s done to us. ”