“ There is only one valid definition of business purpose: to create a customer. ”
The knowledge that we consider knowledge proves itself in action. What we now mean by knowledge is information in action, information focused on results.
~ Peter F. Drucker
Management is doing things right, leadership is doing the right things.
Rank does not confer privilege or give power. It imposes responsibility.
People in any organization are always attached to the obsolete - the things that should have worked but did not, the things that once were productive and no longer are.
