Piper Kerman said this quote
“ Great institutions have leaders who are proud of what they do, and who engage with everyone who makes up those institutions, so each person understands their role. But our jailers are generally granted near-total anonymity, like the cartoon executioner who wears a hood to conceal his identity. What is the point, what is the reason, to lock people away for years, when it seems to mean so very little, even to the jailers who hold the key? How can a prisoner understand their punishment to have been worthwhile to anyone, when it's dealt in a way so offhand and indifferent? ”