Robert G. Thompson said this quote

“ Customers are speaking to you implicitly via their behavior, captured in the footprints they leave behind in your systems. ”

Famous Quotes of Robert G. Thompson

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To paraphrase Einstein, insanity is expecting employees to do one thing while rewarding them for doing something else.

~ Robert G. Thompson

Robert G. Thompson Business Employees Insanity Misattributed To Einstein Paraphrasing Narcotics Anonymous

Most companies that win don't have a unique strategy; quite the opposite, they are doing what everyone else is doing but have figured out how to execute better.

~ Robert G. Thompson

Robert G. Thompson Business Companies Strategy

The simple truth is that technology is still a poor substitute for human interaction.

~ Robert G. Thompson

Robert G. Thompson Business Customer Experience Customers Technology

If you give customers a chance, they’ll communicate with you in many ways.

~ Robert G. Thompson

Robert G. Thompson Business Communication Customers