Susan C. Young said this quote
“ The Physical Language of ListeningActive listening is a physical process which transcends simply hearing. Your body language speaks on your behalf as to whether you are fully present and engaged . . . •,Make eye contact.•,Nod your head, confirm.•,Use your eyebrows and expressions of emotions to show that you're paying attention. •,Lean forward.•,Listen patiently to demonstrate respect and sensitivity.•,Open your physical presence to encourage them to continue. ”