Susan C. Young said this quote
“ 14 Ways to Become an Incredible Listener1. Be present and provide your undivided attention.2. Seek first to understand, then to be understood.3. Listen attentively and respond appropriately.4. Minimize or eliminate distractions.5. Focus your attention and energy with singleness of purpose on what the other person is saying.6. Quiet your mind and suspend your thoughts to make room in your head to hear what is said—in the moment!7. Ask questions and demonstrate empathy.8. Use your body language and nonverbal cues constructively and pay attention to theirs.9. Follow the rhythm of their speech; hear their tone.10. Repeat and summarize what you have heard them say to confirm understanding.11. Be open-minded and non-defensive.12. Respond rather than react. 13. Be respectful, calm, and positive.14. Try to resolve conflicts, not win them. ”