Susan Nielsen said this quote

“ What sticks with me now is that this man said he needed to get to a hospital. He probably needed to reach his destination more than anyone else on the bus, yet he lacked the capacity to ride without getting kicked off. Maybe he reached the hospital eventually, and maybe he was connected with social workers and housing specialists who will help him transform his life. But I fear he got on another bus, and another bus after that, without going anywhere at all. ”