Everyone knows the experience of encountering other persons only under the aspect of how they intersect with our projects, and of noticing them only insofar as we have to notice them in order to interact with them as we pursue our goals. But from time to time we realize more keenly that the other with whom we are dealing is a person, and then we feel the irreverence and the arrogance of our attitude. We become aware of a certain violence with which we have been treating other persons; we realize that we have to draw back and grant them a space in which to be themselves as persons, and that we have to cease seeing them exclusively in relation to our projects.
~ John F. Crosby
