The main qualities that had earned him this universal respect in the service were, first, an extreme indulgence towards people, based on his awareness of his own shortcomings; second, a perfect liberalism, not the sort he read about in the newspapers, but the sort he had in his blood, which made him treat all people, whatever their rank or status, in a perfectly equal and identical way; and, third - most important - a perfect indifference to the business he was occupied with, owing to which he never got carried away and never made mistakes.
~ Leo Tolstoy
