Communication Skills Quotes

Dumb luck and flying by the seat of your pants can only get you so far in life.

~ Susan C. Young

Being prepared prevents us from getting tripped up by unexpected glitches and surprises.

~ Susan C. Young

Emotionally intelligent people trust their instincts and can identify how certain thoughts, feelings, people, and situations make them feel.

~ Susan C. Young

Emotionally intelligent people hold themselves accountable for their behavior, failures, decisions, and successes.

~ Susan C. Young

Being prepared not only reduces our stress level and keeps us from looking stupid, but it builds the confidence that other people have in us that we are dependable, reliable and can be counted upon.

~ Susan C. Young

Just as your body has self-regulating mechanisms, like perspiring to cool you down and shivering to warm you up, you can regulate your emotions according to the circumstances. You can abstain from over-reacting, and you know how to set boundaries and how to say no.

~ Susan C. Young

Emotionally intelligent people have an ability to manage stress as it happens and remain calm through chaos.

~ Susan C. Young

Emotionally intelligent people think before they speak and exercise discretion.

~ Susan C. Young

Emotionally intelligent people know how to light their own fire to sustain their activities to accomplish your goals.

~ Susan C. Young

Don't you love the sense of personal power you feel when you've got your act together? When your life is in order, you’re organized, and you have everything you need?

~ Susan C. Young

Whether you're delivering a sales presentation to a new client, going on a trip, speaking in front of a thousand people, or handling a customer complaint, when you are prepared, you are more empowered to do your best and perform at a higher level. It feels great!

~ Susan C. Young

Preparation will not only fortify your confidence to approach life from a position of strength, but it will impress other people as well.

~ Susan C. Young

There are few things more important than being prepared—for an interview, an important meeting, selling your home, a new baby—the list goes on.

~ Susan C. Young

Even if what you’re preparing for does not happen, your efforts aren’t for naught. With preparation comes knowledge of each situation, as well as the confidence to handle every new encounter with more grace and ease than the time before.

~ Susan C. Young

Without proper readiness, we’re subject to a 'flub,' or a costly mistake which might have been easily prevented with some simple homework beforehand. Failing to do so deteriorates credibility and reputation, leaving us vulnerable to an unfavorable impression.

~ Susan C. Young

Discover an interest, a passion, a preference or need your client has, and take the time to give them some small item related to it. By making the extra effort to learn about the person and their business, you become very appealing and much more memorable.

~ Susan C. Young

Living in the age of the Internet and being a part of the information generation, we have unlimited access to an unprecedented wealth of knowledge and learning. We have no excuse to show up to an appointment, a sales call, a date, or an important meeting without learning everything we can to tip the odds in our favor.

~ Susan C. Young

Knowledge imparts a sense of authority. It will help you stand out and give you an edge over your competition.

~ Susan C. Young

Being prepared and sharing your knowledge earns the confidence of those who are interviewing you, depend on your expertise, or seek you out for solutions, answers, or presentations.

~ Susan C. Young

Give yourself and others the gift of your brilliance to deliver a more compelling and memorable presentation.

~ Susan C. Young

Homework doesn’t end when you receive a diploma. Often, it's just the beginning of your learning.

~ Susan C. Young

Doing your homework and being well prepared for appointments is one of the most powerful ways to set yourself apart from your competition to gain and retain new clients.

~ Susan C. Young

If there is someone whom you would really like to impress, learn as much as you can to be informed, enlightened, and aware of them before you meet.

~ Susan C. Young

By performing a simple Google search, a website review, a visit to their LinkedIn profile, or a media release search on the person you are about to meet, you can find out where they’ve been, what they care about, and where they’re going. Whether you learn an interesting fact about a hobby they enjoy, the breed of their dog, or something you both have in common, it will show that you took the time to research and that you care about them as a person.

~ Susan C. Young

Whether you are staying in someone’s home as a house guest, attending a dinner party, or visiting a sick friend, when you bring a “hostess gift” or a thoughtful token, you are providing a gesture of kindness which will extend far beyond your visit.

~ Susan C. Young

Doing your research ahead of time shows that you care about your client and your reputation. Referencing this information will better enable you to ask relevant questions and link their answers to your product or service to create a win-win situation.

~ Susan C. Young

Emotionally intelligent people have the capacity to understand and express their own emotions—you are in touch with your strengths and weaknesses and realize where you might like to make improvements”.

~ Susan C. Young

Emotionally intelligent people can focus their emotions to improve performance and productivity.

~ Susan C. Young

A positive attitude will stimulate creative thinking and constructive problem-solving.

~ Susan C. Young

A positive attitude will elevate your energy and invigorate your tasks.

~ Susan C. Young

A positive attitude will help fortify your courage to build unshakable confidence and self-esteem.

~ Susan C. Young

A positive attitude will help fortify your courage to build unshakable confidence and healthy self-esteem.

~ Susan C. Young

Share your happiness with others—its contagious!

~ Susan C. Young

A positive attitude will empower you to be more resilient to proactively adapt to change.

~ Susan C. Young

A positive attitude will help you edge out cynicism and pessimism to restore hope and optimism.

~ Susan C. Young

When adversity hits, reframe the challenge and find lessons learned; acknowledge gifts that have come from the pain.

~ Susan C. Young

Stretch your imagination to a new dimension with hope and flexibility—opening your world to new possibilities.

~ Susan C. Young

Smile generously at others and you may find that their smiles are returned right back to you.

~ Susan C. Young

Don’t participate or allow yourself to be dragged into other people’s dramas, complaints, or gossip.

~ Susan C. Young

Become a lifelong learner. Read books, watch videos, listen to audio, and seek lessons for learning how to live your best life now.

~ Susan C. Young