We cannot force others to behave differently if they disagree with us. But if we change what we are saying or doing, they may respond differently.
~ Nabil N. Jamal
Draw the attention of those who do things out of spite, to something else, away from what you wish to avoid.
A key that opens many locks is worth buying. A lock that can be opened with many keys isn't.
In a negotiation, we must find a solution that pleases everyone, because no one accepts that they MUST lose and that the other MUST win… Both MUST win!
Nobody knows exactly what he's capable of until he tries.
