When a person consistently hurts others it is because they deeply hurt within theirself. They disconnect from that side of them that is accountable for their actions. They cast empathy to the darkest part of their soul and choose to live life not in God's light, but the superficial light of significance (compliments, achievements, status, personal gain, other people's approval and ego). This dimmed light will never be greater than the one God gives to those that consistently show compassion, mercy and empathy. These light deprived souls are the ones that will be the hardest to rescue from hell.