Motivational Speaker Susan Young Quotes

When speakers make eye contact with an audience, they will be perceived as being more prepared, more competent, confident, and trustworthy. Eye contact helps to relax the speaker and reminds them that their audience is made up of separate individuals who perceive things differently. Audience response is clearly seen in the expressions of their eyes.

~ Susan C. Young

7 Ways to Improve Eye Contact at any Time1. Relax into the moment by smiling.2. Practice making eye contact with people you trust, so that when you are with strangers, it is easier to form a connection.3. When you feel uncomfortable, begin by looking at their mouth or forehead.4. Lean in and show that you are interested and attentive.5. Put a little space between you and the other person.6. Remember that the other person may be feeling just as awkward.7. Don’t give them a blank stare throughout a conversation. Rather, practice gazing down or to the side every few moments so that you appear relaxed.

~ Susan C. Young

Have you heard that a smile is the shortest distance between people? I love that! There is nothing like a genuine smile to create a first impression with positive impact.

~ Susan C. Young

A genuine smile is inviting, contagious, encouraging, and brings joy into the world. It instantly tells others that you are glad to see them, that they are important and you are approachable.

~ Susan C. Young

Accompanied with good eye contact, a smile serves as an immediate icebreaker to warm up relations and turn a stranger into a friend.

~ Susan C. Young

You can transform your entire physical appearance, personal experience, energy, and social success simply by smiling. And it is also good to do just for you!

~ Susan C. Young

Smiling is truly one of the most generous gifts you can give to another. You never know when your smile may inspire the sad, encourage the hopeless, heal a heart, or change someone's world for the better.

~ Susan C. Young

You would be surprised how even the simplest of smiles can ease a social situation, encourage another, remove barriers, and dissolve differences. It is not only a gift to the recipient, but you will receive affirming returns on your investment.

~ Susan C. Young

Smiling reduces blood pressure by lowering the stress-inducing hormones, such as adrenaline and cortisol. As my mother, who is now in her eighties, navigates the challenges of aging, her mantra has become, “Keep moving and keep smiling.” She has observed the rapid decline of her friends who haven’t. She is striving to stay strong, happy, and vital; her desire to smile is helping her to live a healthier, more satisfying, and longer life.

~ Susan C. Young

Research has shown that smiling releases endorphins—the happy hormones that shift your physiology for improved well-being. When you smile and your eyes crinkle, your body releases chemicals that change the chemistry of your brain, lifting spirits, and reducing pain. Even when it is hard to smile and you are forcing it, positive changes take place in your physiology.

~ Susan C. Young

Your smile draws people to you as it simultaneously brings out the best in you both.

~ Susan C. Young

Your smile is a kind hello and a sincere invitation that opens the gateway to engage others and begin conversations.

~ Susan C. Young

Your smile is a magnet for goodwill and positivity. In unison with your attitude, people gravitate to happy people!

~ Susan C. Young

As the saying goes, Smile and the world smiles with you, cry and you cry alone.” Smiling is a universal symbol of happiness that transcends language and communication challenges.

~ Susan C. Young

A smile is one of the most powerful and important body language cues we share with others—and as such a heartfelt emotion, it's impossible to express its effect on others in words.

~ Susan C. Young

A genuine smile is your best fashion accessory and the most important thing you can wear.

~ Susan C. Young

No matter your age, a smile makes you look and feel better. People spend billions of dollars every year to get pumped, pulled, tucked, and tweaked in hopes of being more beautiful. But there is nothing like a genuine smile to transform your appearance and provide an instant facelift.

~ Susan C. Young

A friend recently shared that even if he is in a rough mood, when someone smiles at him it enhances his kindness and encourages him to project a better attitude.

~ Susan C. Young

I attended a symposium to hear Shilagh Mirgain, Ph.D. speak on Mindful Leadership. Throughout her program, I made sure to make eye contact and smile to support, affirm, and engage with her presentation. When audience members do this for me, it adds an extra punch of dynamic energy that enriches my presentations and improves my performance.

~ Susan C. Young

One of the speaking programs I deliver is entitled, Service with a Smile . . . How to Create a Sensational Customer Experience. Smiling is at the heart of my teaching because when employees smile while delivering service, it tells the guest/client/customer . . . You matter.You are important.We are glad you are here.We appreciate your business.

~ Susan C. Young

When you see people smiling, does it give you a sense of connection with them? The law of reciprocity illustrates it is hard to not smile back when someone smiles at you.

~ Susan C. Young

Whether you smile to make a great first impression for customer service, building rapport, communicating your intentions, networking, sharing your happiness, closing deals, or demonstrating you are fully present and engaged, smiling is the key to your success.

~ Susan C. Young

Smiling Bloopers• Insincere smiling can backfire! (Different from a shy smile that just beckons a friendly hello.)• Transitioning from a smile to a straight face, too quickly, may give others the impression that you are fake or do not like them.• Going overboard and smiling all the time, especially when it is inappropriate, will make you appear insincere.• If your mouth smiles, but your eyes don’t, there is a disconnect that can make you appear less authentic and trustworthy.

~ Susan C. Young

Trying to engage with an unapproachable person can lead to embarrassment, alienation, and resistance. Why would we set ourselves up for that kind of pain and failure? It’s no wonder that people may avoid them—the risk of rejection is too great.

~ Susan C. Young

There are new habits you can adopt starting NOW that make you approachable and encourage other people to engage with you.

~ Susan C. Young

The approachable individuals are the first ones that I introduce myself to because they make me feel emotionally safe.

~ Susan C. Young

Approachable people . . . 1. Use body language to their advantage.2. Are open-minded to new people and new experiences.3. Encourage others to feel better about themselves.4. Are willing to be told not what they want to hear, but what they need to hear.5. Provide an inviting aura that is warm and comforting.6. Realize that authenticity and transparency earn trust.7. Intuitively tune into the feelings and needs of others.8. Are emotionally steady and respond appropriately when they sense awkwardness or discomfort in others.9. Radiate happiness and curbs cynicism. 10. Provide a safe environment for others to express themselves.11. Make others feel valued and appreciated.12. Listen and consider other people’s viewpoints and opinions.

~ Susan C. Young

An Unapproachable person may be exhibiting behaviors which are . . .•,Tense and prickly.•,Remote and preoccupied.•,Cold and distant.•,Withholding of acknowledgement or response.•,Apathetic and disconnected.•,Preoccupied and distracted.•,Intimidating.•,Snobbish or cliquish.

~ Susan C. Young

Mirroring is a powerful neuro-linguistic programming technique that can be used to bond with others, build rapport, and reach mutual understanding more quickly. You may already be using it instinctively without even being aware.

~ Susan C. Young

Mirroring is simply the process of discreetly matching and mirroring the subtle behaviors and qualities of the person with whom you are connecting. It's a form of behavioral reflection that unconsciously reveals, We're more alike than we are different.

~ Susan C. Young

Mirroring is especially helpful when our differences may divide. Think of the times when you have made a diligent effort to speak in another person’s native language to communicate and connect with comfort. By doing this, you are extending a considerate courtesy to meet them where they are, thus removing barriers and improving engagement.

~ Susan C. Young

Coordinating your gestures with someone’s subtle behaviors, can help you gain understanding, realize comfortable compatibility, and develop mutual trust.

~ Susan C. Young

Why Does Mirroring Work? Scientific research suggests ‘mirroring’ techniques works because of the mirror-neurons which are fired in our brains when we both perceive and take action. When we observe someone doing something, we may feel as if we are having the same experience.

~ Susan C. Young

When you see someone smile, does it naturally make you want to smile back? When you are irritable, do you find that people mirror your irritability? When someone yawns around you, do automatically do the same? When you hear someone celebrating, do you feel inclined to join in and celebrate too? Your responses are not forced, but instinctual and empathetic.

~ Susan C. Young

Mirroring provides social cues through body language and behavior which enable us to develop more empathy and understanding for others.

~ Susan C. Young

Who are we the most comfortable with? People who are the most like us! The “Similarity-Attraction Hypothesis” (Newcomb, 1956) found that similar (real or perceived) personalities are a major determinant of our likability and friendship choices. It is simply human to gravitate toward people like us. This tribal inclination runs the gamut across demographics of age, ethnicity, culture, education, religion, and even personality style. Mirroring will enable you to find ways to create the comfort of familiarity through similarity.

~ Susan C. Young

Since we know people like to do business with people who are most like themselves, consider this: Excellent sales people understand that matching and mirroring another person’s body language is a powerful technique and subliminal way to develop trust, build rapport, and make their clients more comfortable and engaging. Subtly mirroring the postures, gestures, and body language of your client inspires a kinship of commonality.

~ Susan C. Young

Early in my sales career, various sales trainers taught our teams how to use matching and mirroring to build rapport and earn trust with our clients. When done well, it would inevitably help us improve customer service and closing ratios. It was not encouraged as a deceptive sales practice to manipulate, but rather a subtle way to make a great first impression and connect on a meaningful level.

~ Susan C. Young

By mirroring, speaking, and moving in tandem with my clients, I provided them with a sense of familiar comfort and ease which helped us work well together. When they leaned forward, I would lean forward. When they crossed their arms, I would cross my arms. When they began speaking slowly and quietly, I would do the same. These subtle actions help to us to communicate more effectively.

~ Susan C. Young

Becoming aware of what you are doing and how others perceive you will provide you with instant insight for making changes where necessary.

~ Susan C. Young