Estella M. Chung said this quote

Other thoughtful year-round gestures to staff included silver picture frames for wedding anniversaries, flowers to ailing spouses, additional checks for medical bills and even a pet dog

~ Estella M. Chung

Post kept bound books with typed lists of gifts sent and received ... jeweler Harry Winston sent her a box of cheese

~ Estella M. Chung

Luggage and guests did not travel together ... in fact, luggage went by a different route, so suitcases could be distributed to guest rooms before they arrived

~ Estella M. Chung