Jean Vanier said this quote

But how to be present to another? Our hearts are so hard. We are so insensitive to the suffering of others. We must pray the Holy Spirit to change our hearts of stone into hearts of flesh so that we may give life, for love is giving of life and liberty. By our confidence in another we can bring forth new aspirations and a taste for life in him. We can help the miserable person to live, to progress and to grow. And he will only begin to want to live when he has been told by our gestures, words, the tone of our voice, our look, our whole being that it is important that he live.