Joanne Harris said this quote

“ As she grew older, Maddy discovered that she had disappointed almost everyone. An awkward girl with a sullen mouth, a curtain of hair, and a tendency to slouch, she had neither Mae's sweet nature nor sweet face. Her eyes were rather beautiful, but few people ever noticed this, and it was widely believed Maddy was ugly, a troublemaker, too clever for her own good, too stubborn - or too slack - to change.Of course, folk agreed that it was not her fault she was so brown or her sister so pretty, but a smile costs nothing, as the saying goes, and if only the girl had made an effort once in a while, or even showed a little gratitude for all the help and free advice, then maybe she would have settled down. ”