Patrick Lencioni said this quote

“ The sad fact is that it would be fair to say that United is a generic, bureaucratic, tired company. A sort of DMV in the sky. No real culture. No real strategy. No real expectations for employees or customers. All of which is a shame. ”

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Politics is when people choose their words and actions based on how they want others to react rather than based on what they really think.

~ Patrick Lencioni

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Remember teamwork begins by building trust. And the only way to do that is to overcome our need for invulnerability.

~ Patrick Lencioni

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Great teams do not hold back with one another. They are unafraid to air their dirty laundry. They admit their mistakes, their weaknesses, and their concerns without fear of reprisal.

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Like a good marriage, trust on a team is never complete; it must be maintained over time

~ Patrick Lencioni

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