Robert M. Gates said this quote

I would listen with growing outrage as hypocritical and obtuse American senators made all these demands of Iraqi legislators and yet themselves could not even pass budgets or appropriations bills, not to mention deal with tough challenges like the budget deficit, Social Security, and entitlement reforms. So many times I wanted to come right out of my chair at the witness table and scream, You guys have been in business for over two hundred years and can't pass routine legislation. How can you be so impatient with a bunch of parliamentarians who've been at it a year after four thousand years of dictatorship?

~ Robert M. Gates

He taught me early in life to take people one at a time, based on their individual qualities and never as a member of a group. That led, he said, to hatred and bias; that was what the Nazis had done.

~ Robert M. Gates

I always thought Obama was presidential. He treated the office of the presidency with respect. I rarely saw him in the Oval Office with a coat and tie, and he always conducted himself with dignity. He was a man of personal integrity, and in his personal behavior - at least to the extent I could observe it - he was an excellent role model...I thought Obama was first-rate in both intellect and temperament. Page 300

~ Robert M. Gates

As Obama would tell me one occasion, I can't defend it unless I understand it. I rarely saw him rush to a decision when circumstances allowed him time to gather information, analyze, and reflect...When the occasion demand it, though, Obama could make a big decision - a life-and-death decision - very fast. Page 299

~ Robert M. Gates