Change Agent Quotes

It is more important to go slow and gain the lessons you need along the journey then to rush the process and arrive at your destination empty.

~ Germany Kent

Global betterment is a mental process, not one that requires huge sums of money or a high level of authority. Change has to be psychological.

~ Suzy Kassem

When you become a transformer, you become faced with the challenge of skepticism

~ Sunday Adelaja

The bigger the victory, the bigger the battle. Still, be the light and a change agent for healing, restoration and transformation.

~ Germany Kent

Your tone of voice is less about what you say and more about how you say it. It enhances or diminishes the language you use, how you construct your sentences, and the way your words sound. It represents the emotional expressions of your thoughts, feelings, and attitude.

~ Susan C. Young

It is generally believed that nearly 40 percent of your first impression will be set from the tone of your voice. Your vocal thermometer can be more impactful than the actual words you use.

~ Susan C. Young

Your tone demonstrates. . .•,Energy•,Volume•,Sincerity•,Confidence•,Happiness•,Sadness•,Preoccupation•,Anger•,Efficiency•,Empathy

~ Susan C. Young

Your tone of voice can be conveyed in both the words you speak and in the words you write.

~ Susan C. Young

Your tone can represent the character of your business, the strength of your resolve, and express the depths of your convictions.

~ Susan C. Young

Does your tone match your intention? Is your tone of voice confusing or clarifying? Are you coming across to others as you had hoped? Once you begin to notice your tone, you can adjust as needed to make it work in your favor.

~ Susan C. Young

Heed Your Speed. Are you a fast or a slow talker? Be mindful towards the person with whom you are speaking to ensure that your message is being comprehended, understood, and absorbed. If they are listening at a slower rate than you are speaking, disconnect can occur.

~ Susan C. Young

As a professional speaker, I speak rather quickly with enthusiastic energy and emotion. This doesn’t always sit well with people who like to speak at a slower pace and need more time to process. What I have learned through years in this profession is that to be more effective I must adapt my pace to the comfort level of my audience. When I am speaking to academics, engineers, and doctors, I speak with a slower pace than the one which I use with sales people, customer services teams, or teenagers.

~ Susan C. Young

Align your voice value with the tone, pace, and pitch of your listeners will help you connect on all levels.

~ Susan C. Young

Have you ever paid notice to the full sound range of your voice? If you have ever been in a chorus or a singing group, you already know that they will separate the group based on each singer’s pitch and assign their roles accordingly. While my speaking voice has a soprano pitch, my singing voice is a lower alto.

~ Susan C. Young

A high-pitched voice may sound less authoritative, more youthful, and less experienced, whereas, a lower pitched voice may be perceived as being more authoritative, confident, and credible. It is unfortunate that listeners will make assumptions based on these differences before even knowing the depth and value of your message. Play with your ranges and find a comfortably low pitch. Practice it to see if it makes a difference in conveying more authority and brilliance.

~ Susan C. Young

When your speaking style is clear, confident, and concise, your listeners will perceive you as such.

~ Susan C. Young

Developing your eloquence and enunciation will reduce the likelihood of misinterpretation and misunderstanding, making your delivery more powerful.

~ Susan C. Young

By speaking in a competent and confident way, your message will sound more relevant and appropriate, reflecting you in a favorable light.

~ Susan C. Young

Variety is the Spice of Life. Voices come in all shapes, tones, and sizes. Some are compelling and effective, while others are grating and agitating.

~ Susan C. Young

The list below begins to illustrate how different personalities can be assigned to different vocal qualities . . .•,Warm•,Loving•,Breathy•,Gravelly•,Dull•,Nasal•,Rough•,Hoarse•,Gruff•,Melodious•,Whiny•,Sultry•,Twangy•,Energetic•,Shrill

~ Susan C. Young

Your Signature Sound. In music, voice value is categorized for singers, composers, and listeners. Whether a performer’s voice type is soprano, alto, tenor, baritone, or bass, they all have unique characteristics that make them unique and impressive. You, too, have a signature sound that is uniquely yours and makes you stand apart from the crowd.

~ Susan C. Young

Neen James (NeenJames.com) is an eloquent and successful international speaker who stands at four-feet-eleven with a rich Australian dialect and a high-pitched voice. For years, fellow speakers with good intentions told her she needed to take voice lessons to lower her pitch to give her more depth for a compelling stage presence. With complete confidence and loyalty to her uniqueness, she ignored the naysayers and her amazing signature voice has become a powerful brand.

~ Susan C. Young

Most people are familiar with the rich, resonant tones of James Earl Jones and Morgan Freeman. Their signature voices bring strength, authority, and lyrical enjoyment. Are there aspects of your voice that you can capitalize on to make a great impression and be simply unforgettable?

~ Susan C. Young

Think of the times that others remembered your name and used it kindly. How did it make you feel? When you use someone’s name it makes him or her feel recognized, appreciated, and special.

~ Susan C. Young

A Sign of Respect. As our world grows more casual, we observe a tendency for everyone to use first names rather than surnames. “It is a pleasure meeting you, Mrs. Young,” has a completely different connotation than “Nice to meet you, Susan.

~ Susan C. Young

What determines whether the usage is acceptable or inappropriate? If you want to make a great first impression with positive impact, it is essential that you know there is a difference.

~ Susan C. Young

I was raised in an era when part of respecting your elders was to call them by Mr. or Mrs. When my children were growing up, an occasional child would call me Susan. It was jarring, felt disrespectful, and I did not like it. We reached a mutual agreement and their friends began calling me Ms. Susan. Perhaps this is more prevalent in the South, however, your awareness and consideration can help prevent social missteps.

~ Susan C. Young

It is wise to use titles for people in positions of power, higher education, seniority, or maturity, unless otherwise instructed. This may sound old-fashioned, but practicing respectful traditions will earn you points and inevitably make you seem more cultured and sophisticated. This is especially true with older generations.

~ Susan C. Young

To call certain people, such as your boss, teachers, professors, doctors, your parent’s friends, etc. by their first names might be considered disrespectful. It is best to err on the side of caution until you know what is appropriate.

~ Susan C. Young

Asking permission to call someone by their first name is a gesture of gentility and consideration. And once permission is granted, the gate is open for mutual respect and mutual purpose. Simply demonstrating this courtesy before making an assumption is impressive. Once permission is granted, you have earned points on both sides.

~ Susan C. Young

Make It Fun. Have you ever been publicly acknowledged or called upon in a room filled with people? Depending on your personality type, it can be either exhilarating or mortifying. It certainly does grab your attention, as well as everyone else’s!

~ Susan C. Young

When I am working with groups of thirty or fewer people, there is a powerful name exercise that I do to break the ice, start with humor, and begin my program with positive energy. One by one, each person will introduce themselves using an adjective that describes their personality that starts with the first letter of their name. “Spontaneous Susan,” “Dependable Dave,” and “Happy Helen” are a few quick examples. The benefit for the participants is twofold: it makes each person feel good and it makes people laugh. Additionally, it enables me to learn their names so that I can integrate them into the entire presentation for full engagement and participation.

~ Susan C. Young

Sometimes you want to go where everybody knows your name, and they're always glad you came. You wanna be where you can see, our troubles are all the same. You wanna be where everybody knows your name.

~ Susan C. Young

Every time you speak, you are using your voice to connect with others, whether it is in-person, on the phone, or in a recorded message.

~ Susan C. Young

Is your voice value delivering the image you wish to convey? Is your voice coming across as smart, friendly, and positive or ignorant, rude, and negative?

~ Susan C. Young

The way you deliver the words you say becomes your “vocal image. This vocal image can make or break your first impressions, impact your communication, and determine how people respond to you.

~ Susan C. Young

What can you do to ensure that your voice value translates into impression value?

~ Susan C. Young

Every professional voice coach worth their salt will bring you back to the importance of tone, pace, and pitch. While these concepts were introduced earlier in The Art of Body Language section, we can now elaborate and take a deeper dive into how you can use your voice to improve your communications.

~ Susan C. Young