Positivity Quotes Quotes

What looks as a dead and dark end can become a glowing and shimmering start only if one has the patience to keep trying with positivity in the mind...

~ Neelam Saxena Chandra

The more you choose to focus on the positive, the more positive will come into focus. The choice is yours.

~ Charles F. Glassman

You have to change your thinking if you desire to have a future different from your present.

~ Germany Kent

Its just a matter of time, a positive mentality and a freedom; you will find yourself enjoying in your own world.

~ Sakin Maharjan

Spring is proof that there is beauty in new beginnings.

~ Matshona Dhliwayo

When your steps are destined... you can trust that your journey has a variety of processes. These processes will be disguised with a perfect strife; however, the struggle is pivotal in breeding greatness... (T.luard)

~ Tiffany Luard

Beautiful thoughts precede a beautiful life.

~ Matshona Dhliwayo

Bless the world with your positive thoughts,with your positive desires, with your positive words, and with your positive actions.

~ Matshona Dhliwayo

The world surrenders to an enlightened mind.The stars surrender to a joyful heart. The universe surrenders to a loving soul.

~ Matshona Dhliwayo

When you have higher thoughts, rid yourself of anything that threatens to lower them.

~ Matshona Dhliwayo

Keep negative people in your prayers, not in your life.

~ Matshona Dhliwayo

You can inspire millions through positivity and live in abundance, I did. Life is great.

~ Genereux Philip

The help we give to others creates the ripple of good feeling we give to ourselves.

~ Gina Greenlee

You don’t have to wait for a storm to pass to paint your own rainbow.

~ Matshona Dhliwayo

Look for something good in each person, even if for some people you have to look a little harder.

~ Matshona Dhliwayo

Rise against every negative thought that rises against you.

~ Matshona Dhliwayo

A smile is the most beautiful thing you can wear.

~ Matshona Dhliwayo

Mrs Allan says that whenever we think of anything that is a trial to use we should also think of something nice that we can set over against it. If you are slightly too plump, you've got the dearest dimples; and if I have a freckled nose the shape of it is all right.

~ L.m. Montgomery

When you focus on problems, you'll have more Problems. When you focus on possibilities, you'll have more oppertunities.

~ Unknown

When we focus on love,we shall experience love.

~ Molly Friedenfeld

To stay grounded and feel secure, I choose:Faith over fear;Action over procrastination;Focus over distraction;Reflection over reaction.

~ Charles F. Glassman

If the sun isn't shining where you are, be the sunshine where you are.

~ Clyde Lee Dennis

To Move from Woe to Wow with an Unhappy Customer. . . Thank the Customer!•,Thank them for bringing his or her concerns to your attention. •,Treat them with respect and empathy.•,Avoid further inconvenience to them.

~ Susan C. Young

I love acronyms, don’t you? They are quick and easy tools for remembering important lessons that are too good to forget. The PEACE acronym goes straight to the heart of the matter for delivering Service Beyond Self. When you do this one thing, you will increase your opportunities, earn loyalty and respect, and rock your first and last impressions.Persistently Exceed All Customer Expectations

~ Susan C. Young

13 Simple Ways to Deliver Service Beyond Self1. Make it Easy for People to Do Business with You.2. Be an Awesome, Sincere Listener. 3. Listen to Customers’ Words and tone of voice, body language, and how they feel. Ask questions, listen, and meet them on their level. Explain, guide, educate, assist and do what is necessary to help them get the information they need to fully understand regarding their question or issue.4. Show Enthusiasm. Greet customers with genuine interest. Give them your best. Think, act, and talk with positive enthusiasm and you will attract positive results. Your attitude is contagious!5. Identify and Anticipate Needs. Most customer needs are more emotional rather than logical. 6. Under Promise & Over Deliver. Apply the principle of “Service Beyond Self” . . . give more than expected. Meet and exceed their expectations. If you can’t serve their needs, connect them with whoever can. 7. Make them Feel Important.Our deepest desire is to feel important. People rarely care how much you know until they know how much you care. Use their names, find ways to compliment them—and be sincere. 8. Take Responsibility for their Satisfaction.Do whatever is necessary to help them solve their problems. Let them know that if they can’t find answers to their questions to come back to you for help.9. Treat your TEAM well. Fellow colleagues are your internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat your colleagues with respect; chances are they will have a higher regard for customers. 10. Choose an Attitude of Gratitude. Gratitude changes your perspective and helps you appreciate the good rather than simply taking it for granted.11. Perform, Provide and Follow-Up.Always perform or provide your service in a spirit of excellence and integrity. If you say you’re going to do something—DO IT! There is tremendous value in being a resource for your customer. If you can help them to succeed, they are more likely to help you succeed. 12. Use Gracious Words. Thank you, thank you very much.

~ Susan C. Young

12 Simple Ways to Deliver Service Beyond Self1. Make it Easy for People to Do Business with You.2. Be an Awesome, Sincere Listener. 3. Listen to Customers’ Words and tone of voice, body language, and how they feel. Ask questions, listen, and meet them on their level. Explain, guide, educate, assist and do what is necessary to help them get the information they need to fully understand regarding their question or issue.4. Show Enthusiasm. Greet customers with genuine interest. Give them your best. Think, act, and talk with positive enthusiasm and you will attract positive results. Your attitude is contagious!5. Identify and Anticipate Needs. Most customer needs are more emotional rather than logical. 6. Under Promise & Over Deliver. Apply the principle of “Service Beyond Self” . . . give more than expected. Meet and exceed their expectations. If you can’t serve their needs, connect them with whoever can. 7. Make them Feel Important.Our deepest desire is to feel important. People rarely care how much you know until they know how much you care. Use their names, find ways to compliment them—and be sincere. 8. Take Responsibility for their Satisfaction.Do whatever is necessary to help them solve their problems. Let them know that if they can’t find answers to their questions to come back to you for help.9. Treat your TEAM well. Fellow colleagues are your internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat your colleagues with respect; chances are they will have a higher regard for customers. 10. Choose an Attitude of Gratitude. Gratitude changes your perspective and helps you appreciate the good rather than simply taking it for granted.11. Perform, Provide and Follow-Up.Always perform or provide your service in a spirit of excellence and integrity. If you say you’re going to do something—DO IT! There is tremendous value in being a resource for your customer. If you can help them to succeed, they are more likely to help you succeed. Use Gracious Words. Thank you, thank you very much.

~ Susan C. Young

To Move from Woe to Wow with an Unhappy Customer. . . Apologize• Thank your customer for raising the issue.• Apologize sincerely–never argue. • Own the problem, even if it is not your fault.• Show genuine concern in your gestures, posture, and tone of voice.• Take your customer at their word without questioning their motives or integrity.

~ Susan C. Young

To Move from Woe to Wow with an Unhappy Customer. . . Solve the Problem!•,Take action quickly and effectively.•,Ensure that your customer is satisfied with the solution.•,Learn from your mistakes.

~ Susan C. Young

communication skills, quotes by Susan C Young, relationship quotes, how to be complimentary, motivational speaker Susan Young, positivity quotes, positive first impression quotes, susanspeaks.com, find the best in others

~ Susan C. Young

As a lifetime optimist, my first tendency has always been to look for the best in others, the best in situations, and focus on what is working rather than what is not. Noticing the good has helped me immensely in life and business and it can do the same for you.

~ Susan C. Young

Years ago, I read Andrew Carnegie’s metaphor developing people is like mining gold. He shared that sometimes you must move tons of dirt to find an ounce of gold. Every one of us has dirt because we are all imperfect and fallible. However, within each of us lies a vein of gold. When you find this treasure, regardless of how small, and begin to polish it, a person will shine so brightly the dirt falls away.

~ Susan C. Young

Polishing the gold in others is easy to do and a valuable habit to develop to transform your relationship results. People will usually rise to the occasion and live up to your positive expectations.

~ Susan C. Young

Finding the good in others is mutually rewarding for both you and the fortunate recipient of your kind words. Don’t you love being around people who make you feel great about yourself? Don’t you want to do business with people who make you feel valued and important? Wouldn’t you rather work with people who appreciate and respect you? Of course you would! Now go out and do that for others! When you become a generous good-finder you will infuse positive energy, optimism, and good will into their lives, as well as your own.

~ Susan C. Young

Polishing the gold in others will not only make them feel better about themselves, but it will also elevate you in their eyes as well as your own. Gifting others with your words of affirmation is an easy yet generous way to spread goodwill and create a positive experience for everyone.

~ Susan C. Young

To Polish the Gold & Help Others Shine . . . take the time to mine the gold.Actively seek the goodness in others then express your gratitude for it. Excavate the dirt, seek the treasure, and polish their gold to shine boldly and brightly. People will rise to your positive expectations and belief in them.

~ Susan C. Young

To Polish the Gold & Help Others Shine . . . Say something nice!My wise mother raised us with the philosophy that if you can’t say something nice, don’t say anything at all. That is a Southern custom if there ever was one! It is easy to find fault, criticize, condemn, and complain—but none of these behaviors will help you enjoy positive relationship results.

~ Susan C. Young

To Polish the Gold & Help Others Shine . . . Catch people doing things right:Outstanding leaders know that people will be more engaged, perform at higher levels, and be more loyal when they are appreciated and celebrated. Jeff West, international speaker and author of The Unexpected Tour Guide, shares that “People will jump over high hurdles, fight fires and break through walls for leaders who find them doing things right. Building that kind of chemistry is essential if a team is going to jell.” Capitalize on the opportunity to notice what people are doing right at work and at home and they will deliver their best. As the old saying goes, “A person who feels appreciated will always do more than expected.

~ Susan C. Young

To Polish the Gold & Help Others Shine . . . Make a list of positives:Whether you would like to nurture a healthy relationship or improve a toxic one, make a list of positives which you admire about the other person. Begin by identifying, acknowledging, and focusing on their good qualities. Your perspective and how you feel about the person will begin to shift. You will find it much easier to polish the gold from a perspective of gratitude and appreciation.

~ Susan C. Young

To Polish the Gold & Help Others Shine . . . Flip your positivity switch:What is your first instinct? If you are quick to find fault, look for the negative, or complain about another person, knock it off! It makes you less fun to be around. When you feel those negative thoughts and judgments coming in, catch yourself and STOP!

~ Susan C. Young

To Polish the Gold & Help Others Shine . . . Brag about their accomplishments in front of others:For years, I have shared that the definition of a good friend is someone who says nice things about you behind your back. And the definition of a GREAT friend is someone who says GREAT things to others in front of you. One of the kindest things a husband or wife can do for their relationships is to brag about their partner’s qualities to other people.

~ Susan C. Young