Roy H. Williams said this quote

“ Rescuing people from the results of their own foolishness is really what customers service is all about. Customers rarely obey the rules. They expect you to rescue them whenever they do something stupid. Will you be a “rescuer,” known far and wide for customer service, or will you steadfastly insist that your customers follow the proper procedures? ”

Famous Quotes of Roy H. Williams

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Any investment in sales training is an investment in your own gross profits.

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67% of all shoppers intend to return home with the item they are shopping for, but that only 24% actually do so.

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The fate of your company is in the hands of your people. Train them well.

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The first step in persuasion is to entice your target to imagine doing the thing you want them to do.

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