Customer Service Quotes

Truth builds trust.

~ Marilyn Suttle

For every dilemma, find at least three or four possible solutions. The creative process leads to better results.

~ Marilyn Suttle

When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.

~ Marilyn Suttle

When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.

~ Marilyn Suttle

Any investment in sales training is an investment in your own gross profits.

~ Roy H. Williams

Your mission statement, vision statement, core values, and service standards provide a clear focus for all while keeping your team humble and hungry. It creates that family environment in which your employees enjoy coming to work and dealing with the challenges they face each day.

~ Amber Hurdle

If your culture is how you do business internally, your brand is what people believe about you externally.

~ Amber Hurdle

You can’t be “it” for everyone. In fact, if you try to please everyone, you will please no one, especially yourself.

~ Amber Hurdle

Customer service has everything to do with consistency, systems, training, and the habits you and your team create.

~ Amber Hurdle

To gain your share of the market, you must show how your company is different and how your culture produces a unique experience for your customers, leaving no room for competition. And that, Bombshell, is your brand.

~ Amber Hurdle

Your brand is what your customers andpotential customers think about you, your culture is who you say you are and how you do business.

~ Amber Hurdle

When you have a strong company culture it will shine through your brand and you can authentically say, “This is what our brand is about.

~ Amber Hurdle

Being a mercenary, though... Hey, we just go wherever there's a mixture of money and trouble, and everyone in the galaxy is a potential customer.Even the people you're paid to shoot at?Well, yeah. There are customers we serve, and customers we service.-Captain Kevyn Andreyasn & General Tagon

~ Howard Tayler

Nothing consoles and comforts like certainty does.

~ Amit Kalantri

Customers loves certainty, make sure you give it to them.

~ Amit Kalantri

The internet and online communication is the window into your world - but real life, in person communication / connection is the door.

~ Rasheed Ogunlaru

If you want to be outstanding, stop meeting expectations, start exceeding them

~ Saji Ijiyemi

Insurance business is about promises and trust. It is about delivering to the customer in times of need and if this cannot be imbibed in a professional neither him nor the industry will succeed.

~ Tapan Singhel

Customers are human and humans can view situations in unexpected ways.

~ Marilyn Suttle

Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.

~ Marilyn Suttle

Your customers are responsible for your company’s reason for existing.

~ Marilyn Suttle

Even your most loyal customers always have a choice about where to take their business.

~ Marilyn Suttle

Make your customers comfortable and they will give you their lives.

~ Paul Orfalea

After each customer interaction, notice if you gave them a “happy to see you” kind of experience.

~ Marilyn Suttle

How you think about your customers influences how you respond to them.

~ Marilyn Suttle

If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else.

~ Marilyn Suttle

Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here.

~ Marilyn Suttle

Understanding who isn’t your ideal customer sometimes helps you better clarify who is.

~ Amber Hurdle

Exceptional customer service proactively manages your brand and reactively can turn upset customers into raving fans based on how you handled their complaint.

~ Amber Hurdle

Walk a mile in your customers’ stilettos or loafers. Try to understand where they are in the moment.

~ Amber Hurdle

Service standards create the standard of expectation that you and all team members follow when interacting with customers.

~ Amber Hurdle

Creating an ideal customer profile helps you understand who are you talking to through your marketing, and it helps you carry that message and vibe through to your customerexperience.

~ Amber Hurdle

Before you can decide on your brand fonts, colors or imagery, let alone your messaging, you need to know who you're trying to attract first.

~ Amber Hurdle

Businesses need to be more alert. Sometimes the problem is not the customer service, it is the product.

~ Janna Cachola

67% of all shoppers intend to return home with the item they are shopping for, but that only 24% actually do so.

~ Roy H. Williams

The fate of your company is in the hands of your people. Train them well.

~ Roy H. Williams

A business that is not in love with its customers, but only the money they bring, should not expect love back.

~ J. N. Halm

Customer service is all about FEELINGS! I am of the opinion that customer service is actually FEELINGS MANAGEMENT.

~ J. N. Halm

Great companies know that customer relationships in these times call for more than just having a great product (or service) backed by a great sales team. Customers have to be wooed until they fall so deeply in love with your offering that they will ward off advances from potential suitors. No matter how well you perform as a business, there are little things that can cause the relationship with your customers to suffer. The companies, products and/or services that we love are those that “touch” us in the right places at the right times. After all, that is what “romancing” the customer is all about—feeing your way to the customer’s heart.

~ J. N. Halm

One plus one makes two but two monologues do not make a dialogue. Of all the traits, characteristics, attributes and habits of today’s customers, the one that has serious consequences for businesses is this—today’s customer does not want to be just spoken to. She wants to be engaged in a dialogue. Today’s consumer expects to be part of the conversation about the product and/or service on offer. Today’s customer does not want to be fed with advertisements. Collaboration is what excites today’s customer.

~ J. N. Halm